This United Privacy and Cookie Policy covers all activities of users on https://www.united.lu/ website and related websites, collectively referred to as "our Websites", use of applications of United and its affiliates, as well as use of all other connected products and services, collectively referred to as the "Services".

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This Privacy and Cookie Policy describes what Personal Data and Other Information (as defined below) United may collect online and offline, where appropriate, and how United uses and shares such information.

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United is a company registered and operating in the Grand Duchy of Luxembourg and located at Luxembourg City. When this Privacy Policy mentions "we", "us", or "our" it refers to United that is responsible for processing and control of the information you submit ("Data Controller").

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What information do we collect?

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United collects information to operate our business and provide you with our R&D Partner(s). We collect both Personal Data and Other Information in support of these efforts.

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• "Personal Data" is information that can be used, directly or indirectly, alone or together with other information, to identify you as an individual. This may include your location data, and Cookies (Please see Cookies section below for more information).

• "Other Information" is information that is anonymous, aggregate, de-identified, or that otherwise does not reveal your identity. We collect and use this information to understand how you and our other customers as a whole use our Websites and Services and constantly tune, enhance, innovate and build products and services to reflect the needs of customers.

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Generally, we do not consider Other Information to be Personal Data. Regardless, if we link together Other Information in a way that renders it individually identifiable, we will treat the combined information as Personal Data.

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Transparency and Choice: You control what, how, and when you share your personal data with United. We want you to easily understand your rights and our obligations to you. So, we have tried to use plain language throughout this Privacy and Cookie Policy. 

We believe you should be able to control the use of your personal data — and know that you can ask us to stop, that means that you can withdraw your consent at any time.

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We collect Personal Data in the following ways: 

1. When you register with us, we collect registration and other details (e.g., name, username and password, contact information (such as email addresses, telephone numbers, and location), your activity on this Website.
2. When you use or interact with our Services (including, but not limited to, by filling in forms on our Websites), we collect Personal Data such as traffic data, cookies, location data, IP address and other data.

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Other Information: We may collect Other Information about your use of our Websites and Services. This includes, for example, your device type, browser type, operating system, internet domain and host name, date and time of access to our Websites as well as referring and onward URL, as well as data about the activities you undertake and how you interact with our Websites and Services.

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How and on what legal basis do we use the information we collect?

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Legal basis: We use the information we collect based on our legitimate interests to provide users with an easy-to-use and efficient site, build more useful Services, and comply with applicable law, for example:

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• We provide you with information you request (e.g. fulfilling your requests for demo versions of some of our software products).

• We provide customer service to resolve technical issues you meet and/or to respond to your requests for assistance.

• We provide you with marketing information (in case of your consent), e.g. articles, newsletters or other content.

• We perform a contract we have with you.

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Who do we share your data with?

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We will not sell Personal Data to third parties. We generally only share Personal Data with the following third parties:

• Regulators and other competent authorities.

• Our distributors according to your geographic location/area to process your requests in a more efficient manner, when appropriate.

• Our affiliates and/or other companies within our group.

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Our Websites may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy and Cookie Policy does not extend to your use of such websites. You are advised to read the privacy policy of other websites prior to using them.

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How long will we keep your Personal Data?

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We will retain any Personal Data you submit as long as we have an ongoing relationship with you, as long as you have an active account with us, or if we are required to retain your Personal Data by legal obligation.

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Your rights

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You have the right to object to certain ways that we use your Personal Data, or to ask us to delete, remove, or stop using your Personal Data if there is no need for us to keep it. This is known as the "right to object" and "right to erasure", or the "right to be forgotten". Please note such requests may not always be possible due to legal obligations we may have to keep such records.

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You have the right to request rectification of your Personal Data so that it can be corrected or completed if it is inaccurate or incomplete.

You have the right to request a copy of your Personal Data that you have provided to United.

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We reserve the right to change this Privacy and Cookie Policy as we may deem necessary from time to time or as may be required by law.

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To exercise these rights, or If you have any questions or complaints regarding your Personal Data processing, feel free to ask us via policy@united.lu.

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Children

 

Our Websites and Services are not intended for children. If you are under 18 or otherwise would be required to obtain the consent of a parent or guardian in order to share information with United, you should not send any information about yourself to us.

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If a person under 18 submits information via any part of our Websites and/or Services, and we learn that the person submitting the information is under 18, we will delete this information as soon as possible.

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What are cookies?

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Cookies are small encrypted text files that are stored on your computer or other device by our Websites and allow our Websites or a third-party to recognize you and make your next visit easier and our Websites more useful to you. The websites use cookies to collect information about you.

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What types of cookies are there?

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Functional and Performance cookies

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Analytical/performance cookies: these cookies allow us to recognize and count the number of visitors and to see how visitors move around our Websites. These helps us to improve the way our Websites work, for example, by ensuring that users are finding what they are looking for easily and do not encounter technical errors.

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Functionality cookies: these are used to recognize you when you return to our Websites. Usage of cookies of this character enables us to personalize our content for you and remember your preferences. All information these cookies collect is aggregated and anonymous.

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Third-Party cookies

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We may allow third parties to use cookies (e.g. these cookies are used by Google Analytics). Besides, our Websites have "share" buttons that allow users to share content of our Websites with their friends on social networks like Facebook, Twitter, etc. These third parties may use cookies when you are logged onto their pages and visit our Websites.

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We do not control the cookies of third parties. Please visit these third-party websites to obtain more information about their use of cookies. There are also free programs you can download from reputable sources that allow you to set your preferences and block the vast majority of third-party cookies.

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Strictly Necessary cookies

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These are cookies that are required for the operation of our Websites.

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We use cookies for the following reasons:

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• For marketing purposes.

• To improve your experience of using our Websites and our range of products and services.

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At no point do our cookies or those of our third parties store your personal payment information.

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How to manage cookies

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You can use your web browser (e.g. Internet Explorer, Google Chrome, Safari, etc.) to allow, switch off or delete some cookies on our and other websites. Each web browser is different, so check the "Help" function of your particular browser to determine how to update your cookie settings. Please note that, in a few cases, switching off or deleting cookies may reduce the functionality of our Websites or prevent access to certain information.

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To learn how to disable cookies or opt out of their usage you can visit www.aboutcookies.org. Please note, however, that some cookies are essential in order to use our Websites and in the event you do reject cookies this may impair the functionality of our Websites and may mean that you are unable to use some features of our Websites.

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Effective Date of this Privacy Policy: 25 May 2018.